Privacy & Cookie Policy
Privacy & Cookie Policy
Last Updated: 27 July 2025
Climax Pro-Squash Ltd. (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.
By using our website, you agree to the practices described below. If you do not agree, please do not use this site.
1. Who We Are
This website is owned and operated by Climax Pro-Squash Ltd., a company registered in England and Wales (Company Number 02990800). Our registered office is at 52 Hanover Street, Mossley, Ashton-under-Lyne, Lancashire, OL5 0HL, England. For privacy matters, you can contact us at +44 (0)1457 832896 or via our contact page.
We are the data controller of any personal data you provide to us.
2. The Information We Collect
We may collect, use, store, and process the following types of personal data:
- Identity Data: name, username, title, and date of birth (if applicable).
- Contact Data: billing address, delivery address, email address, and phone numbers.
- Transaction Data: details about payments to and from you, and purchases made.
- Technical Data: IP address, browser type and version, time zone, operating system, and platform.
- Usage Data: information on how you use our website, products, and services.
- Marketing Data: your preferences for receiving marketing communications.
We do not collect any special category data (such as health, political, or biometric data) or information about criminal convictions.
3. How We Collect Personal Data
We collect data in several ways, including:
- Directly: when you create an account, make a purchase, or contact us by phone, email, or through our website.
- Automatically: when you browse our site, using cookies and similar technologies (see Section 8).
- Third Parties: such as analytics providers or payment processors that help us operate our services.
4. How We Use Your Personal Data
We will only use your personal data when permitted by law. Typically, we use your data:
- To process and deliver your orders.
- To manage your account and provide customer service.
- For marketing (only with your consent or if permitted by law).
- To improve our website and services through analytics and feedback.
- To comply with legal or regulatory obligations.
We rely on the following lawful bases for processing: performance of a contract, compliance with a legal obligation, and our legitimate interests (to operate our business effectively). Where we rely on consent, you can withdraw it at any time.
5. Who We Share Your Data With
We only share your personal data where necessary:
- With service providers (e.g., IT, payment processors, delivery couriers) acting as data processors.
- With professional advisers (e.g., accountants, lawyers) as required.
- With HM Revenue & Customs or regulators where legally required.
- With third parties in the event of a sale, merger, or acquisition of our business.
We require all third parties to respect your data and process it in accordance with the law. They must not use your data for their own purposes.
6. International Data Transfers
We do not routinely transfer personal data outside the UK. If we do, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Access to your personal data is restricted to employees, contractors, and third parties with a legitimate business need. We also have procedures to handle suspected data breaches and will notify you and regulators where legally required.
8. Cookies
Our website uses cookies and similar tracking technologies to improve functionality and user experience. Cookies help us understand how visitors use our site and can store preferences for future visits.
- Some cookies are essential for our site to function.
- Others help us analyse traffic anonymously to improve our content.
- We may also use cookies to remember your login or cart details.
You can disable cookies via your browser settings, but some site features may not function properly if cookies are blocked. To learn more about cookies, visit www.allaboutcookies.org.
9. Cookie Consent
When you first visit our website, a banner will ask you to consent to the use of non-essential cookies. You can:
- Accept all cookies (including analytics and marketing cookies).
- Reject non-essential cookies (only essential cookies will be used).
- Manage your preferences at any time by accessing the “Cookie Settings” link in our site footer.
Essential cookies are required for the website to function (for example, remembering your basket or enabling secure checkout). You can withdraw or change your consent at any time.
10. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. By law, we may need to keep certain basic information (like Identity, Contact, and Transaction Data) for up to six years after you cease being a customer for tax and legal purposes.
In some cases, we may anonymise your data for research or statistical purposes, allowing us to use it indefinitely without further notice.
11. Your Rights
Under data protection law, you have the following rights:
- To request access to your personal data.
- To request correction of inaccurate or incomplete data.
- To request deletion of your data where there is no legal reason for us to keep it.
- To withdraw consent where processing is based on consent.
- To request the transfer of your data to another service provider (data portability).
- To object to processing based on legitimate interests or for direct marketing.
- To request restriction of processing where you contest accuracy or legality.
To exercise your rights, please contact us using our contact page.
12. Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to resolve it. If you are not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF, UK
Tel: 0303 123 1113
https://ico.org.uk
13. Changes to This Policy
This policy was last updated on 27 July 2025. We may update it from time to time. Please check this page periodically for changes.