Fast Delivery

Price Match

90 Day Returns

Terms & Conditions

Terms and Conditions

Last Updated: 27 July 2025

By using this website, you agree to be legally bound by these Terms and Conditions. Please read them carefully before using our site or placing an order. If you do not agree to these Terms, please do not use this website. We may update these Terms from time to time, so please review this page regularly.

1. Information About Us

This website is operated by Climax Pro-Squash Ltd., a company registered in England and Wales (Company Number 02990800). Our registered office is at 52 Hanover Street, Mossley, Ashton-under-Lyne, Lancashire, OL5 0HL, England. Our registered VAT number is GB652566718.

You can contact us by phone at +44 (0)1457 832896 or via our contact page.

2. Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Climax Pro-Squash Ltd. Any use of this website or its contents, including copying or storing it in whole or part, other than for personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute, or repost anything on this website for any purpose.

3. Accuracy of Content

We take reasonable care to ensure that all product descriptions, prices, and content on this website are accurate. Orders will only be processed if there are no material errors. Any weights, dimensions, or capacities given about products are approximate only.

4. Viruses and Security

We make every effort to ensure our website is free from viruses or defects. However, we cannot guarantee that your use of this website will not cause damage to your computer or devices. It is your responsibility to ensure you have appropriate security and equipment to use this site safely. Except where caused by our negligence, we are not liable for any loss or damage to computer equipment resulting from your use of this site.

5. The Contract Between Us

Your order represents an offer to purchase goods. A legally binding contract is only formed when we confirm acceptance of your order via email and dispatch the goods. Full payment must be made at the time of ordering.

6. Acknowledgement of Your Order

You must provide a valid email address when placing an order. We will confirm receipt of your order by email and confirm details. This acknowledgement does not constitute acceptance of your order.

7. Products

  • Images of products are for illustrative purposes only; colours may vary depending on your device’s display.
  • If products are made to your specifications or measurements, you are responsible for ensuring accuracy.
  • To comply with our trading terms with Head, we cannot ship Head Performance Products to delivery addresses outside the UK, EU, or EFTA (Iceland, Liechtenstein, Norway, and Switzerland).

8. Availability

All orders are subject to acceptance and stock availability. If a product is unavailable, we will contact you to offer alternatives, the option to wait, or a full refund.

9. Ordering Errors

You may correct errors on your order up to the point you click “submit” during the ordering process.

10. Prices

  • All prices include VAT (where applicable) at the current rate.
  • Prices are correct at the time of entry but may change before we accept your order.
  • If a pricing error is discovered, we will contact you. If the error is obvious and could have been recognised as such, we may cancel your order, refund you, and request the return of any supplied goods.

11. Payment Terms

We accept the following payment methods through Shopify Payments:

  • Major credit and debit cards, including Visa, Mastercard, American Express, Diners Club, Discover, Maestro, and UnionPay.
  • Digital wallets, including Apple Pay, Google Pay, and Shop Pay.
  • Buy now, pay later options, including Klarna (subject to Klarna’s terms and eligibility checks).
  • PayPal, for secure online transactions.

Full payment is taken at the time you place your order. If we cannot obtain payment authorisation, we may refuse to process your order or suspend deliveries until payment is confirmed. If you fail to make payment for any reason, we reserve the right to charge interest at 8% above the Bank of England base rate until the outstanding amount is settled.

12. Delivery Charges

Delivery charges are shown during checkout and vary based on the type, size, and destination of your order.

13. Delivery

  1. Goods will be delivered to the address specified in your order. Please ensure this is accurate.
  2. Risk of damage or loss passes to you upon delivery; ownership passes once full payment is received.
  3. We aim to deliver within 30 days of your order unless otherwise agreed. Delivery dates are estimates and time is not of the essence.
  4. If delivery is delayed by events outside our control, we will notify you as soon as possible. You may cancel your order if the delay is substantial.
  5. If no one is available to take delivery, the courier will leave a card or instructions for redelivery or collection.
  6. If you do not arrange redelivery or collection, we may charge you for storage and further delivery costs.

14. Your Rights to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, except where:

  • Goods are personalised or made to your specifications.
  • Goods are sealed for health or hygiene reasons and have been unsealed.
  • Goods include unsealed software, audio, or video recordings.

To cancel, please contact us by phone, in writing, or via our contact page. Unless the goods are faulty or misdescribed, you must return them at your cost. Refunds (including standard delivery charges) will be made within 14 days of us receiving the goods back or proof of postage.

15. Our Right to Cancel

We may cancel your order if:

  • We have insufficient stock to fulfil your order.
  • We do not deliver to your location.
  • A product was listed at an incorrect price due to typographical or supplier errors.

If we cancel, we will notify you and refund any payments within 14 days.

16. Faulty Goods and Your Rights

We are under a legal duty to supply goods in conformity with this contract, in line with the Consumer Rights Act 2015. If goods are faulty, you may return them in person, by post, or we can arrange collection at our cost. Please contact us to arrange a return.

17. Liability

  • We are only responsible for foreseeable losses caused by our breach of these Terms.
  • We are not liable for business-related losses, including lost profits, revenue, or interruption.
  • Nothing in these Terms limits our liability for death, personal injury, fraud, or your statutory consumer rights.

18. Import Duty, Taxes, and Customs (International Orders)

  • Orders shipped outside the UK may be subject to import duties, taxes, and local customs charges. These are the responsibility of the recipient.
  • The recipient is deemed the importer and must ensure the goods comply with local laws.
  • If we request customs-related information, you must provide it within 5 days or the order may be cancelled.

19. Notices

All notices from you must be sent in writing to our registered office. Notices from us may be displayed on our website, sent via email, or posted to your address.

20. Governing Law and Jurisdiction

These Terms are governed by English law. You can bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in your local courts.

If a dispute arises that we cannot resolve, you may submit it for online resolution through the European Commission Online Dispute Resolution platform.

21. Third-Party Rights

No third party shall have any rights to enforce these Terms.